The enquiries that used to sit unread until 9am now get an answer in about ten seconds. Half of them have already picked a time by the time anyone opens the laptop.
Operations managerBoutique resort · LangkawiWhatsApp
Live in production today
Automate the work that runs your business.
Customer support, sales, and marketing — running around the clock on WhatsApp, Instagram, email, and your website, in four languages. Your team keeps only the conversations that genuinely need a person.
No commitment · go live the same week
Built for businesses like yours
TourismTravelRestaurantsClinicsDentalHotelsStaysPropertyEducationTourismTravelRestaurantsClinicsDentalHotelsStaysPropertyEducation
Why KineticIQ
It doesn’t just reply. It books.
A chatbot hands your customer an FAQ. Yours checks the calendar, holds the slot, and sends the confirmation — while they are still interested.
Stop losing the after-hours ones
2am, a public holiday, the middle of a lunch rush — the reply still goes out in seconds. The enquiries you were quietly losing overnight are the ones that pay for this.
Answers you can stand behind
It only knows your pages, your documents, and your menu, and there is a source behind every reply. When it doesn't know, it fetches a person instead of inventing something.
Get your staff off the same ten questions
Opening hours, rates, is-it-still-on-if-it-rains. Your team stops retyping them and gets the conversations that actually need a human.
From message to resolved — in seconds
Every conversation runs the same loop on your private platform, 24/7, in four languages.
Understand
Detects intent + language in any channel.
Retrieve
Pulls grounded, cited answers from your data.
Act
Books, qualifies, drafts — takes the action.
Hand off
Escalates to your team the moment it should.
That is one conversation. Your customers are having them on five apps at once.
OmniChannel Inbox
Your customers pick the app. You get one queue.
Wherever they message you from, it lands in one place — already answered, already sorted.
They message you on
WhatsApp
Facebook
Instagram
Web chat
Email
KineticIQevery channel, one queueIt comes out
Answered
Booked
Your team
What we automate
Three departments that never clock off.
Support, sales, and marketing — running on one platform that shares a single view of your business, and handing over to your team the moment a person is worth it.
Customer support
Every question about your hours, prices, and policies answered in seconds — in four languages, at 2am, on a public holiday. The ones that need a person reach your team with the whole conversation attached.
Sales
Qualifies enquiries while they are still warm, books the appointment there and then against your real calendar, and tells your team which ones are worth a call.
Marketing
Keeps your posts and articles going out on schedule, and answers every comment and DM they bring back — so the campaign does not die the moment nobody has time for it.
iOS & Android
Approve a booking from the queue at the bank.
The KineticIQ operator app is live on both stores. Your agents keep working while you are out — the app is how you stay in the loop without sitting at a screen.
- A push the moment a booking needs your yes or no — approve or decline from the notification
- Today's numbers on opening: what came in, what is still waiting on you
- Call, WhatsApp or email the guest from the booking itself
Free with every plan, including Free. Sign in with the same email and password as the dashboard.
Getting started
Answering by this afternoon.
No integration project, no data migration, no six-week onboarding — and three of these four steps are ours, not yours.
1
Point us at your website
We read your existing pages, docs, and FAQs — no manual data entry.
2
Pick your agents
Choose what you need today. Add more any time — they switch on instantly.
3
Embed one line
Drop a single script tag on your site, or connect WhatsApp, email, and social.
4
Go live
Your agents answer, book, and qualify in minutes — escalating when needed.
What we do for you
You point us at your business. We do the rest.
This is not software you are handed a login to and left with. Setting it up is our work — connecting your number, reading your pages, wiring your calendar — and it stays our work when your prices change six months from now.
We train it on your business
We read your existing website, menus, rate cards, and FAQs and turn them into what the agent knows. No spreadsheets to fill in, no question bank to write — if it is already published, it is already in there.
We connect your WhatsApp number
Your Meta Business account, your own number on the official Cloud API, message templates written and submitted for approval, webhooks and failover configured. Fiddly, and our job rather than yours.
We hook up your other channels
Facebook Page messages, Instagram DMs, and your support inbox connected to the same agent, all landing in one queue. You keep the accounts you already have.
We wire it into your calendar
Two-way Google Calendar or Outlook sync, your real opening hours, and your actual capacity — so the times the agent offers are times you can genuinely take.
We put it live on your site
One script tag, styled to your brand, on the site you already run. Nothing to migrate, nothing to rebuild, and you can be answering the same afternoon.
We keep it right afterwards
Prices change, menus change, a policy changes. Tell us and the agent knows — and a real person is on the other end of [email protected] when you need one.
Included on every plan. No setup fee, no integration project, no minimum term.
What owners say
The part nobody expects is the handover.
Answering fast is the easy half. What people tell us they notice is the agent knowing when to stop and fetch a person — and their team picking up a conversation that is already half solved.
What sold me was that it hands over properly. It knows when a question is above its head, and my team picks up the conversation with everything already in front of them.
OwnerDental practice · PenangWeb chat
Our front desk was answering the same three questions about parking and opening hours forty times a day. That is just gone now, and they are actually talking to guests instead.
Front office leadCity hotel · Kuala LumpurWeb chat
Guests message us in Malay, English, and Mandarin in the same afternoon and it just answers in whatever they used. We were quietly losing the ones we could not reply to properly.
Reservations supervisorIsland stay · PerhentianInstagram DMs
Setup was the part I was dreading and it was mostly them. They connected our WhatsApp number, pointed it at our own website, and we were taking bookings the same week.
FounderTour operator · SabahOnboarding
The scoring is the bit I did not expect to like. Every lead comes through with the reasons attached, so my salespeople stop arguing about who gets called first.
Sales managerProperty agency · Johor BahruLead qualification
We ran an evening rota so somebody was always watching the inbox. That rota does not exist any more. The agent works the evening and we read the summary in the morning.
General managerServiced apartments · Kota KinabaluOmniChannel Inbox
Our info@ address was where enquiries went to die. Now everything is triaged by topic and urgency with a reply already drafted, and clearing it is ten minutes instead of an afternoon.
Admin leadLanguage centre · IpohEmail
Reminders at 24 hours and 1 hour go out on whatever channel the booking came from. We stopped ringing round to confirm appointments, and the empty chairs mostly stopped too.
Practice managerPhysiotherapy clinic · Shah AlamBooking
Posting on schedule and then answering everything it brings back used to be one person's entire Monday. It runs itself now, and she moved onto the work that actually needs judgement.
Marketing leadCafé group · Kuala LumpurSocial DMs
1 / 1
Illustrative examples, not customer quotes — we publish real ones as our first customers agree to be named.
Which leaves the one question the rest of this page has not answered.
Pricing
Start free. Pay only when you outgrow it.
Two ways in: a free plan that never expires and covers your first 20 conversations a month, and an Enterprise plan with the limits taken off — sized to your business, because a two-person clinic and a fifty-room resort are not the same problem.
Free
No card requiredRM0free for life
For a business that wants its agents answering today, at no cost.
- 20 conversations a month — one customer counts once, on any channel
- Free for life: no trial clock, no card, no expiry
- Your own agents, trained on your own website and documents
- Past the limit your inbox keeps working — your team replies by hand until the month resets
Enterprise
Customsized to your business
For teams running support, sales and marketing on it every day.
- Unlimited conversations, every month
- Unlimited team members in the shared inbox
- Unlimited knowledge base — every document, page and price list
- Every channel and every agent switched on
- A flat monthly fee, with no per-message billing
Free stays free. Tell us your size on the demo call and you leave with an Enterprise number in writing.
Get started
See your own agents answer real questions
Twenty minutes. We load your website live on the call and let your agents loose on your own content — then you get a price.
- Your own website, live in the call
- A scoped quote in writing
- No slide deck