OmniChannel Inbox
Five channels. One queue.
Your customers pick the app. Your team gets one place to work. Web chat, WhatsApp, Facebook Messenger, Instagram DMs, and email all arrive in the same inbox — already answered, already triaged.
In the inbox
Built for whoever is working the queue
One queue, not five tabs
Every conversation lands in the same list, whatever channel it came from. Filter by channel when you want to; ignore it the rest of the time.
Answered before you open it
Your agents reply instantly from your own business information, and keep going until the question needs a person.
Take over in one click
Step into any conversation and the agent stands down. Reply yourself, and it goes back out on the channel it came from.
Assign it to someone
Hand a conversation to the right person on your team so nothing sits in a shared queue with no owner.
Drafted replies
Ask for a draft grounded in your business information, edit it if you like, and send.
Sorted by mood and urgency
Each conversation is tagged with sentiment and urgency as it arrives, so the ones that need you surface first.
What your team sees
The inbox is a working queue, not a reporting dashboard. Everything here is what an operator actually does in a shift.
- Filter by channel, status, or tag
- Search across customer, preview, and tags
- Full customer history beside every conversation
- Take over from the agent, or hand back
- Assign to a teammate
- Ask for an AI-drafted reply
Keep looking