OmniChannel Inbox
Five channels. One queue.
Your customers pick the app. Your team gets one place to work. Web chat, WhatsApp, Facebook Messenger, Instagram DMs, and email all arrive in the same inbox — already answered, already triaged.
They message you on
KineticIQevery channel, one queueIt comes out
Five channels arriving in one list. The filter is there if you want it — most of the time you won't.
In the inbox
Built for whoever is working the queue
One queue, not five tabs
Every conversation lands in the same list, whatever app it came from. Nobody has to remember where a customer messaged you.
Take over in one click
Step in and the agent stands down. Your reply goes back out on the channel it arrived on — the customer never sees the handover.
Triaged before you open it
Sentiment and urgency are tagged on arrival, so the conversation that needs a person is at the top rather than buried at message forty.
The real thing
This is the queue your team opens
Not a diagram — the actual list, with the channel each conversation arrived on and what has already happened to it.
In a shift
What your team can do
The inbox is a working queue, not a reporting dashboard. Everything here is something an operator actually does.
- Filter by channel, status, or tag
- Search across customer, preview, and tags
- Full customer history beside every conversation
- Take over from the agent, or hand back
- Assign to a teammate
- Ask for an AI-drafted reply
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