Answers from your data
Opening hours, prices, directions, policies. Every answer comes from your own content, and it says so when it does not know.
Voice AI · phone, WhatsApp and web calls · set up with you
An AI assistant that answers the call, in Bahasa Melayu or English
KineticIQ Voice picks up in seconds, says it is an AI, answers from your own business knowledge and takes a proper message for your team. It answers your business phone number, WhatsApp calls and the Talk button on your website, and books tables, rooms, appointments and tours against your real calendar.
- Bahasa Melayu and English
- Says it is an AI · calls transcribed
- Speech by ElevenLabs · knowledge and tools on our EU servers
- Leaves a message for a person when it should
KineticIQ Voice · Restaurant enquiry
AssistantHi, I'm Aisyah, the AI assistant from Kopi & Kuih. This conversation is transcribed. May I know your name?
Answers in seconds, 24/7
Grounded in your knowledge base
Takes a message: ticket + push to your team
Every call transcribed into your inbox
Minute caps and an off switch you control
How it works
From your knowledge base to a live call in four steps
Set-up is done with you. We provision the assistant, test it together on a private link, then switch it on for your website, your phone number and WhatsApp.
Your lines
Phone, WhatsApp and web calls, plus a private link for testing
Business phone number
Inbound calls answered by the assistantOn
Inbound calls answered by the assistantOn
WhatsApp calls
Same assistant, same knowledgeOn
Same assistant, same knowledgeOn
kopikuih.my · chat widget
Talk button next to the chatOn
Talk button next to the chatOn
Private Talk link
For your team · 30 days · 200 callsActive
For your team · 30 days · 200 callsActive
Bahasa MelayuEnglish
On a call
What it does while your team is busy
The parts of your chat agent that make sense out loud, plus the things only a call needs: a spoken greeting, read-backs and a clean way to leave a message.
Takes messages properly
Name, number and reason, read back to the caller, then filed as a ticket and pushed to your team's phones.
Bahasa Melayu or English
The caller picks a language when the call starts. Malay-first for most Malaysian businesses, English-first if you prefer.
Says it is an AI
Every call opens with the assistant's name, that it is an AI, and that the call is transcribed.
Knows when to stop
Topics you mark as off-limits, and anything it is unsure about, end in a message for a person rather than a guess.
Transcripts in your inbox
The whole call lands in the same inbox as your chats, with what the assistant did during it.
Books tables, rooms, appointments and tours
Finds free times and books against your real calendar, whatever your industry, and confirms out loud before the call ends.
Caps you set
Maximum call length, monthly minutes and concurrent calls are limits you choose, so a busy day never becomes a surprise bill.
Natural to talk to
Callers can interrupt and change their mind. The assistant keeps the call short and confirms what matters.
Where it stands
Live today, and what comes next
Voice is new, and we would rather tell you exactly what ships than round up. This list is kept current.
Live today
Running for businesses on Voice now.
- Your business phone numberInbound calls on a real number, answered by the assistant.
- WhatsApp callsThe same assistant when a customer calls you on WhatsApp.
- Web calls from your siteThe Talk button in the chat widget, and private Talk links for testing.
- Bahasa Melayu and EnglishPicked by the caller at the start of the call.
- Answers from your knowledge baseThe same content as your chat agent.
- Messages for your teamFiled as tickets and pushed to the owner app.
- Transcripts and summariesIn your inbox, with the tools it used.
- Bookings for every industryTables, rooms, appointments and tours, booked against your real calendar.
Next
On the roadmap. Not live yet.
- Mandarin and TamilAlready live on text channels; voice follows.
- Outbound remindersAppointment reminders and callbacks, with consent.
“Next” means on our roadmap, not live. Ask on the demo call and we will tell you where each one is.
Hear it
Three calls, one assistant
Follow a restaurant enquiry on the website in English, a phone call to a clinic in Bahasa Melayu, and a demo booked on our own line.
Scripted illustrations of the flows the assistant runs today, not recordings. Ask for a private Talk link to hear the real thing.
KineticIQ Voice · Restaurant enquiry
AssistantHi, I'm Aisyah, the AI assistant from Kopi & Kuih. This conversation is transcribed. May I know your name?
Languages
Bahasa Melayu first. English too.
The caller picks a language when the call starts, and the assistant keeps to it, including the way it says numbers, prices, dates and phone numbers out loud.
MSLive on voice
Bahasa MelayuHai, saya Aisyah, pembantu AI dari Kopi & Kuih. Perbualan ini ditranskripsi. Boleh saya tahu nama anda?
The opening line of every call, in Malay.ENLive on voice
EnglishHi, I'm Aisyah, the AI assistant from Kopi & Kuih. This conversation is transcribed. May I know your name?
The opening line of every call, in English.ZHText channels today · voice next
Mandarin早上好，这里是 Kopi & Kuih。请问有什么可以帮您？
Answered on web chat, WhatsApp and email today.TAText channels today · voice next
Tamilவணக்கம், Kopi & Kuih. நான் எப்படி உதவலாம்?
Answered on web chat, WhatsApp and email today.By industry
Tuned to the calls your trade actually gets
Every KineticIQ agent is industry-ready. Voice inherits your vertical's knowledge, rules and bookings, with the handoffs a phone call needs.
Restaurants
Opening hours, halal and menu questions, how to find you, and how long the wait is on a busy night.
Large groups and private events become a message for the manager.
Clinics & dental
Opening hours, what to bring, preparation instructions, directions and parking.
Anything medical, and appointment changes, go to the front desk.
Hotels & stays
Check-in times, what is included, deposits, directions and house rules.
Complaints and refunds become a message for reception.
Tourism & travel
Tour times, pickup points, what to bring and prices.
Private charters and itinerary changes go to a consultant.
Property
Listing details, viewing hours and the documents a buyer or renter needs.
Offers and negotiations go to the agent.
Education
Intake dates, fees, class schedules and enrolment steps, in the parent's language.
Financial-aid and special-needs questions go to admissions.
Built for trust
Speech by ElevenLabs. Everything else by KineticIQ.
We are open about how voice is built. Real-time speech runs on a specialist platform; what the assistant knows, may say and may do stays with us.
Speech runs on ElevenLabs
Voice recognition and the spoken voice run on ElevenLabs' conversational platform. KineticIQ compiles what the assistant is told and runs it from our servers in the EU.
Knowledge and tools stay with us
Your knowledge base, tickets and calendar live on KineticIQ. Every tool the assistant uses during a call comes back through a signed gateway that checks the call is real and still live.
It says it is an AI, and that the call is transcribed
Every call opens with the assistant's name, that it is an AI, and the transcription notice, in the caller's language.
Caps and an off switch
Maximum call length, monthly minutes and concurrent calls are set per business. Our platform can stop voice for everyone in seconds.
Audited like the rest of the platform
Every admitted call and every tool it uses is written to the same tamper-evident audit log as your chats and bookings.
PDPA in mind
Transcripts sit in your inbox on EU servers under your retention settings. Erase a customer and their call records are scrubbed with the rest of their data.
Works with
Plugs into what you already run
No new inbox and no new booking system. The assistant writes into the same places your team already looks.
Business phone numberInbound calls answered
WhatsApp callsThe same assistant
Website chat widgetThe Talk button lives in it
Knowledge baseThe one your chat agent uses
Inbox and owner appTranscripts, summaries, push messages
Your calendarTables, rooms, appointments and tours
Getting on
Switched on per business, set up with you
Voice is set up with you rather than from a toggle. Our team provisions the assistant, tests it with you on a private link, then turns it on for your website, your phone number and WhatsApp.
Ask for a private Talk link- Available to Enterprise customers; not included in the Free plan
- Call minutes are capped per month and priced on the demo call, with no per-message billing
- We sit in on the first calls and tune the assistant with you
- Switch it off any time; your chat agent keeps running
Why set-up with us? We would rather bring each business onto voice properly, with its own knowledge, rules and lines, than hand out a generic assistant.
Questions
Frequently asked about voice
Will callers know they are talking to an AI?
Yes. Every call opens with the assistant's name, that it is an AI, and that the call is transcribed. It never claims to be a person.
What happens when it cannot answer?
It says so and takes a message: name, number and what the caller needs, read back before the call ends. The message becomes a ticket and a push notification for your team. It never guesses about prices, medical matters or anything on your off-limits list.
Which languages does it speak?
Bahasa Melayu and English, chosen by the caller when the call starts. Mandarin and Tamil are live on our text channels today and are next for voice.
Can it answer my business phone number and WhatsApp calls?
Yes. Inbound calls to your business number and WhatsApp calls reach the same assistant, with the same knowledge and rules as the Talk button on your website.
Where does the audio go?
Speech is processed in real time by ElevenLabs, the platform the voice runs on. The transcript and summary are stored in your KineticIQ inbox on our servers in the EU, under the retention period you set, and are erased with a customer's other data on request.
Can it take bookings?
Yes. It finds free times and books tables, rooms, appointments and tours against your real calendar, confirming out loud before the call ends. Anything it is unsure about becomes a message for your team.
How long does set-up take?
One working session. We provision the assistant on your existing knowledge base, send you a private Talk link to test, adjust the persona and rules with you, then switch on your website, phone number and WhatsApp.
What does it cost?
Voice is an Enterprise feature with a monthly minute allowance sized to your business. There is no per-message billing. We quote it on the demo call.
Try it
Ask for a private Talk link
We send you a link to call the KineticIQ assistant from your browser, in Bahasa Melayu or English. Then we set one up on your own business knowledge.
- A private link to call our assistant
- Straight answers on what it does for your industry
- A quote sized to your business, in writing