Social Media Agent
The DMs you keep meaning to answer.
Messenger and Instagram move fast, and a reply the next morning is a reply too late. Your agent answers as messages arrive, at 2am and on public holidays, and puts every thread in the same inbox as the rest of your channels.
02:14, a Tuesday. Nobody is at the desk.
Do you do group rates for 15 pax?
We do — 15 guests qualifies for our group rate, RM 230 each including lunch. Want me to check a date?
What time is the morning ferry, and is it still running tomorrow?
The 8:30 AM ferry is running tomorrow — the weather looks clear. I've held 2 seats under your name.
Two in the morning. Both answered in under a minute, one of them already booked.
In the DMs
What the agent does while you sleep
Answers at 2am on a public holiday
The reply goes out in seconds whether or not anyone is at a desk. A DM answered the next morning is a customer who already booked somewhere else.
Messenger and Instagram, one agent
The same business knowledge on both surfaces, replying in your voice — not a canned away-message with an apology in it.
Turns a DM into a booking
“Are you free Saturday?” gets a real answer from your real calendar, and the slot held before they close the app.
What connects
Your existing Page and profile
Both surfaces run on Meta's official APIs, connected to the Facebook Page and Instagram professional account you already have.
- Facebook Page messages
- Instagram direct messages
- Replies sent back on the surface they arrived on
- Every thread mirrored into the OmniChannel Inbox
Keep looking