Social Media Agent
The DMs you keep meaning to answer.
Messenger and Instagram move fast, and a reply the next morning is a reply too late. Your agent answers as messages arrive, at 2am and on public holidays, and puts every thread in the same inbox as the rest of your channels.
In the DMs
What the agent does while you sleep
Facebook Messenger
Page messages answered from your real business information — hours, prices, availability, whatever you have told it.
Instagram DMs
The same agent on Instagram, replying in your brand's voice rather than a canned auto-response.
Answers at the hours you don't work
Evenings, weekends, holidays. The reply is instant whether or not anyone is at a desk.
Not another app to check
Social threads land in the same queue as web chat, WhatsApp, and email. One place, one list.
Escalation when it matters
Complaints and anything the agent is unsure of go to a person, with the whole thread attached.
Turns a DM into a booking
When someone asks whether you are free on Saturday, the agent can check and hold the slot in the conversation.
What connects
Both surfaces run on Meta's official APIs, connected to the Facebook Page and Instagram professional account you already have.
- Facebook Page messages
- Instagram direct messages
- Replies sent back on the same surface they arrived on
- Every thread mirrored into the OmniChannel Inbox
Keep looking