WhatsApp Business, the Cloud API, Messenger and Instagram DMs — turning the apps your customers already use into a channel that answers and books.
A PDPA compliant customer data WhatsApp chatbot that collects names, phone numbers and health details must follow Malaysia's Personal Data Protection Act. Here's a plain-English checklist for SME owners.
Most Malaysian businesses lose enquiries at 11 pm simply because no one is online. An AI agent that answers customer questions on WhatsApp Malaysia around the clock — in BM, English, Chinese and Tamil — and hands off only conversations that need a real person.
